The company invested $1.9 billion in its subsidized rural construction initiative during the year, activating approximately 295,000 passings. This demonstrates a commitment to expanding its network footprint into underserved areas.

The company is continuing to evolve its network to deliver symmetrical and multi-gig speeds, including the deployment of DOCSIS 4.0 technology and Advanced WiFi. This is aimed at meeting current and future customer demands.

The company began deploying Xumo Stream Boxes to new video customers in October 2023, positioning it as the preferred go-to-market platform for new video sales. This indicates a shift in strategy for video service delivery.

The company is focused on improving customer experience through digitizing service, performing proactive maintenance, and improving the quality of interactions by investing in systems and operations teams.

The company's in-house field operations workforce handled approximately 80% of customer premise service transactions in 2023. This indicates a focus on maintaining control over service quality.

The company has made targeted adjustments to job structure, pay, and benefits and career paths to improve the skills and tenure of its workforce, demonstrating a focus on employee development and retention.

The company faces intense competition for residential customers from existing competitors and new entrants, including FTTH, fixed wireless, satellite, and DSL providers. This competition may impact the company's ability to attract and retain customers.

The company depends on a limited number of third-party providers for services, equipment, and software. Any inability to procure these on reasonable terms could impair its ability to offer services.

The company may not have the ability to pass on all increases in programming costs to customers, which could adversely affect cash flow and operating margins. This is due to contractual increases and the demands of large media companies.

The company faces competition from FTTH providers like AT&T, Frontier, and Verizon, as well as fixed wireless and mobile operators offering home internet services. This highlights the diverse competitive landscape.

The company's residential video service faces competition from virtual MVPDs, programmer DTC applications, and other online video services. This is impacting the number of customers purchasing their video product.

The company faces intense competition for advertising revenue across many different platforms, including local broadcast stations, national cable and broadcast networks, and online advertising companies. This indicates a challenging advertising market.

The company insources most of its customer operations workload and manages call centers centrally to ensure consistent, high-quality customer service. This indicates a focus on operational efficiency.

The company has invested in new teams, training, and equipment to support its network expansion initiatives, including rural construction. This demonstrates a commitment to scaling operations efficiently.

The company is improving the customer experience by digitizing service where customers prefer, performing proactive maintenance, and improving the quality of interactions by investing in systems and operations teams.

The company is evolving its hybrid fiber coaxial network using technologies like spectrum expansion, DAA, and DOCSIS 4.0 to enable multi-gigabit data speeds, demonstrating a focus on technological advancement.

The company is deploying WiFi 6E and planning a shift to WiFi 7 to complement wireline investments and unlock multi-gigabit speeds, highlighting a commitment to advanced wireless technologies.

The company is building its own 5G data-only mobile network using CBRS licenses and unlicensed spectrum to increase speed and reliability and improve cost structure. This demonstrates a focus on innovation in mobile connectivity.

The company had capital expenditures of $11.1 billion in 2023, with a focus on network evolution, rural construction, and customer premise equipment. This demonstrates a commitment to investing in infrastructure.

The company continues to repurchase its stock, reflecting management's view that shares are undervalued. During the year, Charter purchased approximately 6.9 million shares for approximately $2.7 billion.

The company is actively managing its debt, including refinancing transactions and utilizing free cash flow to reduce debt. This indicates a focus on maintaining a healthy capital structure.

The company highlights its commitment to diversity and inclusion, including the use of Business Resource Groups and initiatives to promote an inclusive environment. This demonstrates a focus on social responsibility.

The company offers various training and development opportunities, including a new tuition-free degree and certificate program, demonstrating a commitment to employee growth and development.

The company has implemented a cybersecurity risk management program to identify and mitigate cybersecurity risks, including a focus on third-party vendor risk management, demonstrating a commitment to data security and privacy.

The company is participating in government subsidy programs like RDOF and BEAD to expand its network, but is also subject to regulatory requirements and potential penalties if milestones are not met. This highlights the influence of government programs on the company's growth.

The company is subject to ongoing regulatory scrutiny, including potential reclassification of internet services and new net neutrality rules. This indicates potential future impacts on the company's business model.

The FCC has announced that ACP funding is expected to run out in April 2024. This could disrupt service for low-income households and impact the company's business.