Delta Air Lines, Inc. is a global airline based in the United States, connecting customers through an extensive network. The company focuses on customer service, safety, and innovation. Delta's core business model centers on providing air transportation services, with primary revenue streams derived from passenger tickets, premium products, and loyalty programs. Delta is recognized for its strong brand, operational reliability, and customer loyalty. The company operates a global network, serving over 130 countries and territories and over 700 destinations. Delta's domestic network is centered around core hubs in Atlanta, Minneapolis-St. Paul, Detroit and Salt Lake City with coastal hubs in Boston, Los Angeles, New York-LaGuardia, New York-JFK and Seattle. Delta differentiates itself through its people and culture, operational reliability, global network, customer loyalty and financial foundation. The airline faces competition from traditional network carriers, national point-to-point carriers, and other low-cost carriers.

• Employees: Approximately 103,000 full-time employee equivalents (as of December 31, 2023), with approximately 100,000 based in the U.S.
• Geographic Footprint: Serves over 130 countries and territories
• Headquarters: Atlanta, Georgia
• Founded: Not explicitly stated in the 10K
• Number of locations/facilities: Over 700 destinations
• Revenue: $58.0 billion (FY2023)
• Market Capitalization: Approximately $30.4 billion (as of June 30, 2023)
• Key Subsidiaries/Brands: Endeavor Air, Delta TechOps, Delta Vacations

• CEO: Edward H. Bastian
• CFO: Daniel C. Janki
• President: Glen W. Hauenstein
• President - International: Alain Bellemare
• Chief Customer Experience Officer: Allison C. Ausband
• Chief Legal Officer: Peter W. Carter
• President - Delta TechOps and Chief of Operations: John E. Laughter
• Chief Information Officer: Rahul Samant
• Executive Vice President - Global Sales: Steven M. Sear
• Chief People Officer: Joanne D. Smith
• Chief Operating Officer: Mike Spanos

Key executives have extensive experience in the aviation and related industries. Edward H. Bastian has served as CEO since May 2016, and Glen W. Hauenstein has served as President since May 2016. Daniel C. Janki has served as CFO since July 2021.

• Annual Revenue: $58.0 billion (FY2023)
• Net Income: $4.6 billion (FY2023)
• Market Cap: Approximately $30.4 billion (as of June 30, 2023)
• Total Assets: $73.6 billion (as of December 31, 2023)
• Employees: Approximately 103,000 full-time employee equivalents (as of December 31, 2023)
• Key Financial Highlights: Operating income was $5.5 billion, an improvement of $1.9 billion compared to 2022. Free cash flow was $2.0 billion for the year. Repaid approximately $4.1 billion in debt and finance lease obligations.

Delta offers a range of products and services, including:

• Passenger Tickets: Main cabin and premium products (Delta One, First Class, Delta Premium Select, and Delta Comfort+).
• Loyalty Program: SkyMiles program for earning and redeeming miles through travel and partner services.
• Maintenance, Repair, and Overhaul (MRO): Delta TechOps provides maintenance and engineering support for aircraft.
• Cargo: Air cargo transportation services.
• Travel-Adjacent Services: Trip insurance, car rentals, and hotel rentals.
• Vacation Packages: Delta Vacations provides vacation packages to third-party consumers.

Premium products and services are a key focus for the company, with premium yield growth significantly outpacing main cabin.

Delta operates primarily through two segments:

• Airline Segment: Provides scheduled air transportation for passengers and cargo. This segment includes the loyalty program and other ancillary businesses.
• Refinery Segment: Operates the Trainer oil refinery and related assets. This segment primarily produces gasoline, diesel, and jet fuel and sells non-jet fuel products to third parties.

The airline segment is the primary revenue driver for the company. The refinery segment operates for the benefit of the airline segment by providing jet fuel.

Delta's current strategic priorities include:

• Focusing on premium products and customer segmentation.
• Expanding partnerships with American Express and other brands.
• Growing its MRO operations and other complementary businesses.
• Investing in technology to enhance customer experience and operational efficiency.
• Reducing debt and restoring the balance sheet.
• Fleet renewal with more fuel-efficient aircraft.
• Pursuing sustainable aviation fuel (SAF) and other future aviation technologies.

Delta aims to differentiate itself from competitors by focusing on customer service, operational reliability, and innovation. The company is committed to achieving net-zero greenhouse gas emissions from its airline operations by 2050. Delta is also focused on attracting, retaining, and developing a diverse workforce.

Delta operates in the highly competitive airline industry, which is marked by significant competition with respect to routes, fares, schedules, operational reliability, services, products, customer service and loyalty programs. The industry has evolved through mergers, new entries, and changes in international alliances. Key competitors include American Airlines, United Airlines, Alaska Airlines, JetBlue Airways, Southwest Airlines, and other discount or ultra-low-cost carriers. Delta also faces competition from international carriers and alliances. The airline industry also faces competition from surface transportation and technological alternatives such as virtual meetings and teleconferencing.

• Risks Relating to Accidents: A serious accident involving Delta or its partners' aircraft could lead to significant liability, reputational damage, and decreased customer confidence.
• Technology and Cybersecurity Risks: Breaches in technology systems could compromise data, disrupt operations, and damage the company's reputation.
• Fuel Price Volatility: High fuel costs or supply disruptions could negatively impact the company's financial results.
• Operational Risks: Disruptions in operations at major airports, or significant problems associated with a type of aircraft or engine could have a material adverse effect on the company's financial condition and results of operations.
• Regulatory Risks: The airline industry is subject to extensive government regulation, which is costly and could materially adversely affect the company's business.