Total loans increased to $126.6 billion as of March 31, 2024, up from $112.7 billion as of March 31, 2023, with credit card loans growing 11% to $99.5 billion.

Direct-to-consumer deposits increased to $87.3 billion as of March 31, 2024, up from $75.3 billion as of March 31, 2023, indicating success in attracting deposits.

Payment Services transaction volume increased to $100.3 billion for the three months ended March 31, 2024, compared to $85.1 billion for the same period in 2023, indicating growth in the payment network.

The company is working diligently to complete items required by the 2023 order, including having retained third party consultants to conduct independent reviews and the submission of action plans to the FDIC.

The company increased its liability to $1.2 billion through a charge to other expense for the three months ended March 31, 2024, to reflect the total amount the Company now expects is probable to be disbursed in relation to the card product misclassification.

In accordance with the Merger Agreement with Capital One, the company has paused share repurchases through the completion of the merger.

The company is subject to oversight, regulation and examination by the Board of Governors of the Federal Reserve System and the FDIC, and is subject to various regulatory risks and potential impacts from new regulations.

The company faces risks related to the proposed merger with Capital One, including failure to complete the merger, regulatory approvals, and integration challenges.

The company is exposed to various risks, including credit risk, market risk, liquidity risk, operational risk, compliance and legal risk and strategic risk.

The company continues to grow its credit card loan portfolio, but faces increasing competition from other credit card issuers and financial institutions.

The company's payment services segment faces competition from other payment networks, including Visa, Mastercard, and American Express.

The company's ability to attract and retain customers is critical to its competitive position in the financial services industry.

Other expenses increased to $2.309 billion for the three months ended March 31, 2024, compared to $1.383 billion for the same period in 2023, primarily due to increases in other expense, professional fees and employee compensation and benefits.

The company is focused on managing expenses while continuing to make investments in compliance and risk management capabilities and wage growth.

The company is working to improve its compliance management system and enhance related corporate governance and enterprise risk management practices, and increase the level of Board oversight of such matters.

The company continues to invest in technology to support its business, including its digital banking platform and payment network.

The company is focused on maintaining current technology and integrating new and acquired systems and technology to support its business.

The company is exploring new technologies to enhance its products and services and to improve its operational efficiency.

In accordance with the Merger Agreement with Capital One, the company has paused share repurchases through the completion of the merger.

The company is focused on maintaining a strong capital position to support its business and meet regulatory requirements.

The company's capital allocation decisions are influenced by regulatory requirements, market conditions and the need to balance growth and profitability.

The company is focused on environmental, social and governance (ESG) issues, including climate change, human capital and governance practices.

The company is evaluating the potential impact of legal and regulatory developments on ESG, including climate-related disclosures.

The company expects that these and other emerging and evolving legal and regulatory requirements on ESG issues will result in additional compliance and reporting costs to us.

The company is exposed to changes in economic variables, such as the availability of consumer credit, the housing market, energy costs, the number and size of personal bankruptcy filings, the rate of unemployment, the levels of consumer confidence and consumer debt and investor sentiment.

The company is exposed to risks related to the impact of current, pending and future legislation, regulation, supervisory guidance and regulatory and legal actions, including, but not limited to, those related to accounting guidance, tax reform, financial regulatory reform, consumer financial services practices, anti-corruption and funding, capital and liquidity.

The company is exposed to the impact of rating agency actions, the level and volatility of equity prices, commodity prices and interest rates, currency values, investments, other market fluctuations and other market indices.