Fiserv, Inc. is a leading global provider of payments and financial services technology solutions. Publicly traded on the New York Stock Exchange and a component of the S&P 500 Index, Fiserv serves a global client base including merchants, banks, credit unions, other financial institutions, and corporate clients. The company focuses on delivering best-in-class results through innovation and excellence in areas such as account processing and digital banking solutions; card issuer processing and network services; payments; e-commerce; merchant acquiring and processing; and the Clover® cloud-based point-of-sale and business management platform. Fiserv primarily generates revenue (82% in FY2023) from account- and transaction-based fees under multi-year contracts, often characterized by high renewal rates.

• Employees: 42,000 (as of December 31, 2023)
• Geographic Footprint: North America, EMEA, LATAM, APAC
• Headquarters: Brookfield, Wisconsin (Relocating to Milwaukee, Wisconsin in March 2024)
• Founded: Not Available
• Number of locations/facilities: 135 (18 owned, 117 leased)
• Revenue: $19.1 billion (FY2023)
• Market Cap: $76.8 billion (as of June 30, 2023)
• Key Subsidiaries/Brands: Clover®, Carat^SM, Finxact, Cleartouch®, DNA®, Precision®, Premier®, Signature® and Portico®, Accel®, STAR®, MoneyPass®, CardFree Cash^SM, VisionPLUS®, Optis, CheckFree®, Nautilus®, Prologue^SM, XD, Configure^SM, Architect^SM, Corillian Online®, Mobiliti^SM, Create^SM, Zelle®, CashFlow Central, Money Network®

• CEO: Frank J. Bisignano (Chairman, President and Chief Executive Officer)
• COO: Guy Chiarello
• CFO: Robert W. Hau
• Head of Financial Institutions Group: John Gibbons
• Head of Global Business Solutions: Jennifer LaClair
• Chief Administrative Officer and Chief Legal Officer: Adam L. Rosman
• Board Chair: Frank J. Bisignano

Executive leadership has extensive experience in financial services and technology. Frank J. Bisignano joined Fiserv through the First Data acquisition. Other key executives have held leadership roles at major financial and technology companies.

• Annual Revenue: $19.1 billion (FY2023), an 8% increase year-over-year
• Net Income: $3.1 billion (FY2023), a 21% increase year-over-year
• Market Cap: $76.8 billion (as of June 30, 2023)
• Total Assets: $90.9 billion (FY2023)
• Number of Employees: Approximately 42,000 (as of December 31, 2023)
• Key Financial Highlights: Operating income increased 34% year-over-year to $5.0 billion. Net cash provided by operating activities was $5.2 billion, a 12% increase year-over-year.

Fiserv offers a wide range of financial technology products and services, categorized within its operating segments.

• Acceptance Segment: Provides commerce-enabling solutions to merchants globally, including merchant acquiring, digital commerce services, mobile payment services, security and fraud protection products, and point-of-sale (POS) and business management systems like Clover® (for SMBs and ISVs) and Carat^SM (for large businesses).
• Fintech Segment: Offers technology solutions to financial institutions worldwide for core account processing, digital banking, financial and risk management, professional services and consulting, check processing, and other transaction support services.
• Payments Segment: Provides financial institutions and other clients with products and services for processing digital payment transactions, including debit, credit, and prepaid card processing, network services, security and fraud protection, card production, and non-card digital payment software and services (e.g., bill payment, account-to-account transfers).

Fiserv operates through three main business segments: Acceptance, Fintech, and Payments. A segment realignment is expected to be completed by March 31, 2024.

• Acceptance: Revenue of $8.1 billion (FY2023), a 12% increase year-over-year.
• Fintech: Revenue of $3.2 billion (FY2023), relatively flat year-over-year.
• Payments: Revenue of $6.7 billion (FY2023), a 7% increase year-over-year.

Fiserv's core strategy revolves around delivering superior value to clients through technology leadership, targeted innovation, and operational excellence. The company prioritizes client relationship value, innovation, operational effectiveness, portfolio management, and capital discipline.

• Key Strategic Initiatives: Integrate products and services, introduce new offerings aligned with market needs, enhance value propositions, and provide quality service and support.
• Growth Drivers: Focus on innovation, leverage size and scale for operational efficiency, strategic acquisitions, and expansion of product/service offerings and geographic reach.
• Investment Priorities: Internal investments, debt repayment, share repurchases, and strategic acquisitions.

Fiserv operates in the dynamic financial technology industry, characterized by rapid technological advancements, expanding digital payments, and increasing client expectations for speed, convenience, security, and choice. Competition is intense, with rivals including established technology providers, financial institutions, payment networks, and emerging fintech companies.

• Market Position: Leading provider in multiple segments, including account processing, merchant acquiring, and digital banking.
• Key Competitors: Other large, integrated providers of financial services technology and payment systems, processing centers, financial institutions, merchant acquirers, ISOs, ISVs, and payment network operators.
• Industry Trends: Growth of mobile and e-commerce, demand for integrated and flexible systems, rise of SaaS solutions, increasing regulatory scrutiny, and focus on digital transformation in financial services.

• Competition: Intense competition from established and emerging players in a rapidly evolving market.
• Technological Change: Risk of falling behind technological advancements, particularly in artificial intelligence, impacting client retention and growth.
• Contract Renewals: Potential loss of clients or unfavorable contract terms upon renewal.
• Security Incidents: Risk of data breaches and operational disruptions impacting reputation and financial performance.
• Regulatory Compliance: Evolving regulations, particularly regarding data privacy and cybersecurity, may increase costs and operational complexity.