The company's strategic priorities emphasize underwriting capabilities, digital technology, and sustainability. These priorities aim to maximize value creation for stakeholders and impact society.

Commercial Lines aims to maintain underwriting and pricing discipline, broaden underwriting capabilities, and accelerate the use of data and digital technology. This suggests a focus on efficiency and innovation within this segment.

The Personal Lines segment is focused on regaining competitive momentum through the rollout of Prevail and addressing higher loss cost trends through pricing and underwriting actions. This indicates an effort to improve profitability and market position in a challenging segment.

The Hartford Next program has resulted in a reduction in annual insurance operating costs and other expenses, indicating successful cost management. The Company achieved a reduction of approximately $636 in 2023.

The Board receives regular reports on cybersecurity, enterprise risk management, and human capital metrics. The Board is actively involved in overseeing key aspects of the company's operations and strategic direction.

The Hartford is committed to DEI, with over 59% of employees being members of at least one Employee Resource Group. The company is also committed to ethical conduct and a bias-free workplace.

The 10-K filing identifies the risk of unfavorable economic, political, and global market conditions, including weak economic conditions, market risks, and the impact of changing climate. These conditions may adversely affect demand for products and returns in investment portfolios.

The company acknowledges the risk of unfavorable loss development, including with respect to long-tailed exposures, and the significant uncertainties that limit the ability to estimate ultimate reserves necessary for asbestos and environmental claims.

The company acknowledges the risk of losses from catastrophes, including natural events like hurricanes and man-made events like terrorism. The company's inability to contain its exposure as a result of terrorist attacks is also a risk factor.

The 10-K acknowledges that the personal lines automobile and homeowners insurance markets are highly competitive. The company competes on the basis of price, product, service, and brand recognition.

The 10-K acknowledges that the small commercial market remains highly competitive and fragmented as carriers seek to differentiate themselves through product expansion, price, enhanced service and leading technology.

The 10-K acknowledges that global specialty competes against multi-national insurance and reinsurance companies, including marine, property, excess casualty, professional liability, bond and assumed reinsurance in the U.S and London markets.

The Hartford Next program has resulted in a reduction in annual insurance operating costs and other expenses, indicating successful cost management. The Company achieved a reduction of approximately $636 in 2023.

Claims administration is performed by approximately 6,700 claim employees including, among others, claim adjusters, appraisers, attorneys, doctors, nurses, behavioral health specialists, investigators and data analytics professionals.

The company is investing in end-to-end transformation, advancing data, analytics, and digital capabilities across the organization to improve customer experience and strengthen our existing competitive advantages.

The company is emphasizing digital capabilities and data science that enhance the customer experience and improve underwriting and claims decision making.

The company is expanding use of telematics and investing in digital technology capabilities, including artificial intelligence.

Currently in the states where the Prevail product has rolled out, The Hartford offers its telematics program, TrueLane, which uses a mobile app solution to offer discounts for good driving behavior based on such attributes as braking, speed, distracted driving, and acceleration.

Our strategy remains consistent and we are focused on the following priorities across our businesses: Balancing use of excess capital for growth initiatives, investments in the business, and return to stockholders through dividends and share repurchases.

The Hartford repurchased 19.2 million common shares for $1.4 billion under the $3.0 billion share repurchase program authorized by the Board of Directors, effective through December 31, 2024.

As of December 31, 2023, the Company has $1.35 billion remaining for equity repurchases under the share repurchase program.

Our strategy remains consistent and we are focused on the following priorities across our businesses: Continuing to advance sustainability leadership in order to attract and retain top talent and enhance value to stockholders.

We are committed to maintaining and enhancing our inclusive culture and are proud of our reputation for ethics and integrity.

We have nine Employee Resource Groups ("ERG's") that are voluntary participation groups led by employees, open to all and dedicated to fostering an inclusive workplace.

The Company's investment portfolio, Hartford Funds business, and insurance businesses are sensitive to changes in economic, political and global capital market conditions, such as the effect of a weak economy, including labor supply shortages, and changes in credit spreads, equity prices, interest rates, inflation, foreign currency exchange rates, and shifts in demand and supply of U.S. dollars.

Climate change presents risks to us as an insurer, investor and employer. Climate models indicate that rising temperatures will likely result in rising sea levels over the decades to come and may increase the frequency and intensity of natural catastrophes and severe weather events.

We are subject to extensive laws and regulations that are complex, subject to change and often conflict in their approach or intended outcomes.