The company completed 14 acquisitions, with the largest being Honan Insurance Group and Graham Company, showing a focus on strategic expansion through M&A, particularly in the Risk and Insurance Services segment.

The company completed the acquisition of Westpac Banking Corporation's financial advisory business and related assets, indicating a strategic focus on expanding its consulting capabilities and market presence.

The company is actively investing in technology and digital solutions to support its business processes and strategic initiatives, indicating a long-term focus on innovation and efficiency.

The company incurred $301 million in restructuring charges, related to workforce actions, technology rationalization, and real estate reductions, indicating management's focus on operational efficiency.

The company is focused on attracting, retaining, and developing a diverse workforce, with various programs and initiatives aimed at supporting their growth and leadership.

The company is implementing a digital-first learning strategy, supplemented by formal programs, to enhance colleague skills and business knowledge, indicating a commitment to continuous improvement.

The company highlights geopolitical and macroeconomic conditions, including wars, conflicts, slower GDP growth, and inflation, as factors that could adversely affect their business, clients, and the markets they serve.

The company acknowledges significant uninsured exposures arising from errors and omissions, breach of fiduciary duty, and other claims, highlighting a potential liability risk.

The company identifies the increasing risks of cyberattacks, data breaches, and compliance with privacy laws as key threats to its operations, client data, and reputation.

The company faces strong competition from various sources, including traditional brokers, insurers, consulting firms, and technology companies, highlighting the need for continuous innovation and adaptation.

The company acknowledges the risk of disintermediation, where clients may seek to bypass traditional brokers and obtain services directly from insurers or other providers, impacting their market share.

The company notes the increasing competition from third-party capital providers offering alternatives to traditional insurance and reinsurance, highlighting the changing dynamics of the risk transfer market.

The company is actively restructuring its operations, including workforce actions, technology rationalization, and real estate reductions, indicating a focus on improving efficiency and reducing costs.

The company is investing in digital platforms and tools to enhance the client experience and improve operational efficiency, signaling a commitment to leveraging technology for better outcomes.

The company is actively implementing cost optimization initiatives, including restructuring activities, to improve profitability and financial performance.

The company is investing in digital platforms like LINQ, Blue[i], and Bluestream, and is also leveraging data and analytics to enhance its services and client experience, indicating a focus on innovation.

The company is making investments in AI and machine learning, including the development of its own internal AI tool, LenAI, indicating a focus on leveraging emerging technologies for competitive advantage.

The company is continually updating its systems, patching vulnerabilities, and implementing security measures to protect against cyber threats, indicating a commitment to safeguarding sensitive data.

The company repurchased $1.15 billion of its common stock in 2023, demonstrating a commitment to returning capital to shareholders and confidence in its financial position.

The company increased its dividend payout to $1.3 billion in 2023, compared to $1.1 billion in 2022, reflecting a commitment to rewarding shareholders through consistent dividend payments.

The company continues to make strategic acquisitions, indicating a focus on expanding its market presence and capabilities through M&A activities.

The company has a framework for overseeing and managing its approach to environmental sustainability, human capital management, and corporate governance, indicating a commitment to ESG principles.

The company publishes an ESG report that discloses against various standards and describes its prioritized UN Sustainable Development Goals, indicating transparency and accountability in its ESG efforts.

The company is committed to fostering an inclusive and diverse workplace, with a focus on attracting, developing, and retaining a diverse workforce and leadership.

The company highlights the impact of geopolitical and macroeconomic conditions, including wars, conflicts, slower GDP growth, and inflation, on its business, clients, and the markets it serves.

The company acknowledges the complex and rapidly changing regulatory environment, including data privacy, cybersecurity, and financial crime laws, which require significant resources to comply with.

The company is facing increased scrutiny and changing expectations from regulators, investors, and clients regarding its ESG practices and disclosures, highlighting the need for transparency and accountability.