Norfolk Southern Corporation is a Georgia-based company that owns a major freight railroad, Norfolk Southern Railway Company (NSR). The company is primarily engaged in the rail transportation of raw materials, intermediate products, and finished goods in the Southeast, East, and Midwest and, via interchange with rail carriers, to and from the rest of the United States. They also transport overseas freight through several Atlantic and Gulf Coast ports. The company offers an extensive intermodal network in the eastern half of the U.S.

• Employees: 20,700 (as of December 31, 2023)
• Geographic Footprint: 22 states and the District of Columbia
• Headquarters: Atlanta, Georgia
• Founded: July 23, 1980
• Number of locations/facilities: Approximately 19,100 route miles
• Revenue: $12.2 billion (FY2023)
• Key Subsidiaries/Brands: Norfolk Southern Railway Company

• CEO: Alan H. Shaw (since May 1, 2022)
• CFO: Mark R. George (since November 1, 2019)
• Executive Vice President and Chief Transformation Officer: Ann A. Adams (since April 1, 2019)
• Executive Vice President and Chief Operating Officer: Paul B. Duncan (since January 1, 2023)
• Executive Vice President and Chief Marketing Officer: Claude E. Elkins, Jr. (since December 1, 2021)
• Executive Vice President and Chief Legal Officer: Nabanita C. Nag (since July 1, 2022)
• Vice President and Controller: Claiborne L. Moore (since March 1, 2022)

Key leaders have significant experience in their respective fields.

• Annual Revenue: $12.2 billion (FY2023)
• Net Income: $1.8 billion (FY2023)
• Total Assets: $41.7 billion (as of December 31, 2023)
• Employees: 20,700 (as of December 31, 2023)
• Key Financial Highlights: Income from railway operations decreased by 41% and net income decreased by 44% compared to 2022, primarily due to expenses related to the Eastern Ohio incident.

The company provides rail transportation services for various commodities.

• Merchandise: Includes agriculture, forest, and consumer products; chemicals; metals and construction; and automotive.
• Intermodal: Consists of shipments moving in domestic and international containers and trailers.
• Coal: Supports the electric generation market, as well as the export, domestic metallurgical and industrial markets.

The company's revenue is primarily derived from three commodity groups:

• Merchandise: 61% of total railway operating revenues in 2023
• Intermodal: 25% of total railway operating revenues in 2023
• Coal: 14% of total railway operating revenues in 2023

The company's strategy focuses on providing safe, efficient, and reliable rail transportation services. Key initiatives include:

• Enhancing the security of the rail system.
• Investing in operational resiliency.
• Focusing on employee engagement and development.
• Maintaining a diverse, equitable, and inclusive workplace.

The company operates in the railroad industry, facing competition from rail, water, and highway carriers. Key aspects of the competitive landscape include:

• Key Competitors: CSX Corporation is the primary rail competitor.
• Market Trends: The company is subject to economic conditions, fuel market fluctuations, and government regulations.

• Incident Risks: Costs, liabilities, fines, and penalties related to the Eastern Ohio incident can negatively affect financial results.
• Regulatory Risks: Governmental legislation and regulations over commercial, operational, tax, safety, security, or cybersecurity matters could negatively affect the company.
• Operational Risks: Cybersecurity incidents or disruptions to technology infrastructure could disrupt business operations.
• Competition: The company faces strong competition from other transportation providers.
• Supply Chain Risks: Constraints on the supply chain or the operations of carriers with which they interchange may adversely affect operations.