Rollins completed the acquisition of Fox Pest Control for $339.5 million. This acquisition is expected to expand the Rollins family of brands and drive long-term value due to Fox's attractive financial profile and complementary end market exposure.

In addition to Fox Pest Control, Rollins completed 23 additional acquisitions in 2023. These acquisitions are expected to drive inorganic growth at several of the company's brands.

The company continues to expand its international presence through organic growth, acquisitions, and international franchise programs. In 2023, revenue growth was seen in company-owned operations in Canada, Australia, and the United Kingdom.

Rollins executed a restructuring program to modernize its workforce, resulting in $5.2 million in expenses. The changes were primarily across corporate-related functions and are intended to enable more strategic improvements in support functions.

The company made considerable progress with respect to the implementation and adoption of its driver safety application, which monitors driver behaviors. The average driver safety score for monitored drivers showed improvement in 2023.

Rollins remains committed to developing exceptional talent and investing in its teams, including a focus on strategic hiring in both support functions and customer-facing roles.

The company acknowledges that its ability to remain productive and profitable depends on attracting, training, and retaining skilled workers. Ongoing labor shortages could negatively affect operations or lead to increased costs.

The company acknowledges that it could experience material disruptions in production, transportation, and other supply chain issues, which could result in out-of-stock conditions and adversely affect operations and customer relationships.

The company acknowledges that its operations are directly impacted by weather conditions worldwide, including catastrophic events, natural disasters, and potential impacts from climate change.

The company acknowledges that it operates in a highly competitive industry with fragmented markets and low barriers to entry. Revenues and earnings are affected by changes in competitors' services, markets, and prices, and general economic issues.

The company's business depends on its strong brands, such as Orkin, and failing to maintain and enhance these brands and develop a positive client reputation and experience could hurt its ability to retain and expand its base of customers.

Rollins continues to develop strategies and innovative tools to gain a deeper understanding of customer acquisition and retention in order to more effectively expand and retain its customer base.

For the twelve months ended December 31, 2023, sales, general and administrative (SG&A) expenses were consistent at 29.8% of revenue, as the company continues to manage its cost structure while investing in growth initiatives.

Rollins has invested in, and expects to continue to invest in, new systems and technology to implement new or improve existing business capabilities and streamline business processes, financial reporting, and acquisition integration.

Rollins proactively works with its supplier base and in 2023, hosted its first ever Supplier Summit, with over 30 of its top suppliers in attendance at its corporate headquarters, to enhance collaboration and strategic relationships.

Rollins has strategically invested in proprietary routing and scheduling technologies to increase its competitive advantage, including real-time service tracking and customer internet communication to personalize the customer experience.

The majority of Rollins' business runs on its proprietary Branch Operating Support System (BOSS), which offers a back-end interface to facilitate service tracking and payment processing for technicians.

The company has a global cybersecurity training program that requires all employees with access to the company networks to participate in regular and mandatory training on how to be aware of, and help defend against, cybersecurity risks.

During the twelve months ended December 31, 2023, the Company completed the repurchase of 8,724,100 shares of common stock from LOR, Inc for $300.0 million.

The Company expects to continue to pay cash dividends to the common stockholders, subject to the earnings and financial condition of the Company and other relevant factors.

Cash paid for acquisitions totaled $366.9 million for the twelve months ended December 31, 2023, driven primarily by the acquisition of Fox Pest Control.

Rollins undertakes a variety of efforts to support the health and well-being of its team members, including their physical and mental health. This includes investing in competitive compensation and benefits while also providing the culture, tools, training and development opportunities to make working at Rollins an enjoyable and rewarding experience.

Our Workplace Inclusion (WPI) mission to build an inclusive workplace has continued since 2020 under the guidance of our Executive Sponsor and Inclusion Advisory Council which is made up of employees from Rollins brands across the United States.

We have an established safety governance structure that helps our company prioritize measures to progressively reduce motor vehicle collision and injury-related risk.

The continued disruption in economic markets due to high inflation, increases in interest rates, business interruptions due to natural disasters and changes in weather patterns, employee shortages, and supply chain issues, all pose challenges which may adversely affect our future performance.

Our ability to successfully operate in international markets may be adversely affected by political, economic and social conditions beyond our control and geopolitical conflicts, such as the conflict between Russia and Ukraine and the conflict in Gaza.

Climate change has been the subject of increased focus by various governmental authorities and regulators around the world. In particular, the US is considering the enactment of legislative and regulatory proposals that would impose requirements on greenhouse gas emissions.