Rollins, Inc. is an international services company providing essential pest and wildlife control services and protection against termite damage. The company serves over two million residential and commercial customers from over 800 company-owned and franchised locations in approximately 70 countries. Rollins operates under one reportable segment consisting of residential, commercial, and termite service offerings. The company's contracted and recurring services provide visibility into a significant portion of future revenue. Rollins has a reputation for providing great customer service.

• Employees: 19,031 (as of December 31, 2023)
• Geographic Footprint: Approximately 70 countries
• Headquarters: Atlanta, Georgia
• Founded: 1964
• Number of locations/facilities: Over 700 branch offices and operating facilities
• Revenue: $3.07 billion (FY2023)
• Key Subsidiaries/Brands: Orkin, HomeTeam Pest Defense, Clark Pest Control, Western Pest Services, Critter Control Wildlife, Northwest Exterminating, and Fox Pest Control

• CEO: Jerry Gahlhoff, Jr. (Effective January 1, 2023)
• CFO: Kenneth Krause (Since September 2022)
• Board Chair: Gary Rollins
• Vice Chairman: John Wilson
• Other Key Executives: Elizabeth Chandler (Vice President, General Counsel), Pat Chrzanowski (President of Orkin US), Steve Leavitt (President of Rollins Brands), Thomas Tesh (Chief Information and Administrative Officer)

The management team combines extensive business and consumer services experience with robust local pest control leadership. Gary Rollins has spent his entire career with the company. John Wilson has served in various roles for over 26 years. Jerry Gahlhoff, Jr. joined the company in 2008. Kenneth Krause has over eight years of public company CFO experience. Elizabeth Chandler has over 35 years of legal experience. Pat Chrzanowski has over 21 years of pest control experience. Steve Leavitt has over 28 years of pest control experience. Thomas Tesh has over 23 years of pest control experience.

• Annual Revenue: $3.07 billion (FY2023)
• Net Income: $435 million (FY2023)
• Market Cap: $10.38 billion (as of June 30, 2023)
• Total Assets: $2.6 billion (as of December 31, 2023)
• Employees: 19,031 (as of December 31, 2023)
• Key Financial Highlights: Revenue increased by 14.0% year-over-year, with organic revenue growth of 8.2%. Gross margin improved 70 basis points to 52.2%. Operating margin was 19.0% of revenue.

Rollins provides pest and termite control services.

• Residential: Pest control services protecting residential properties from common pests, including rodents, insects and wildlife.
• Commercial: Workplace pest control solutions for customers across diverse end markets such as healthcare, food service, logistics.
• Termite: Termite protection services and ancillary services for both residential and commercial customers, including liquid treatments, wet and dry foam applications, termite baiting and wood treatments.

Rollins operates under one reportable segment which contains its three service offerings.

• Residential: Approximately 46% of total revenue
• Commercial: Approximately 33% of total revenue
• Termite and Ancillary: Approximately 20% of total revenue

Rollins' strategic objectives are centered around four key pillars: People First, Customer Loyalty, Growth Mindset, and Operational Efficiency. The company aims to prioritize employee well-being and development, enhance customer experience to reduce churn, identify growth opportunities, and improve service levels by optimizing its business model. Key strategic initiatives include investments in technology, particularly proprietary routing and scheduling technologies, and acquisitions of high-quality, profitable businesses. Rollins focuses on organic growth, international expansion, and maintaining a strong balance sheet to support its growth programs.

• Key strategic initiatives: Investing in proprietary routing and scheduling technologies, expanding international presence through organic growth and acquisitions, focusing on strategic hiring.
• Growth drivers: Customer demand, acquisitions, and international expansion.
• Investment priorities: Technology, employee development, and acquisitions.

Rollins operates in the global pest control market. The industry is highly competitive with fragmented markets and low barriers to entry. Key competitive factors include quality and speed of service, customer proximity, customer satisfaction, brand awareness, reputation, terms of guarantees, safety, technical proficiency, and price. Major competitors include Rentokil, Ecolab, Anticimex, and numerous other regional companies. Rollins believes its scale, technology investments, and experienced management team provide a competitive advantage.

• Market Position: Leader in the global pest control market.
• Key Competitors: Rentokil, Ecolab, Anticimex, and numerous other regional companies.
• Industry Trends: Highly competitive with fragmented markets and low barriers to entry.

• Market Risks: Competition in the pest control industry, changes in competitors' services, markets, and prices, and general economic issues.
• Operational Risks: Labor shortages, difficulties integrating IT systems, supply chain disruptions, and climate change and unfavorable weather conditions.
• Financial Risks: Inability to meet customer demand due to supply chain issues, adverse economic conditions including inflation and interest rate increases, and fluctuations in foreign currency exchange rates.
• Regulatory Risks: Compliance with various local and national laws and regulations including environmental laws, employment laws, and data privacy laws.
• Cybersecurity Risks: Potential for cybersecurity incidents that could disrupt business operations, cause economic and reputational damage, and result in fines and litigation.