The company emphasizes the pursuit of strategic acquisitions to expand the core equipment rental business, as demonstrated by the recent acquisition of assets of Ahern Rentals. These acquisitions are intended to drive growth and achieve strategic goals.

The company is focusing on continuous improvement through 'Lean' management techniques, with a dedicated team responsible for reducing waste in operational processes. This includes optimizing resources for delivery, pickup, and repair of equipment.

The company is expanding and cross-selling adjacent specialty and services products to provide a 'one-stop' shop for customers. This includes the expansion of specialty business and tools and onsite services offerings.

The company is focused on providing superior service to customers through a single lead contact and utilizing digital capabilities, including the Total Control platform, to provide contactless end-to-end customer service.

The company is focused on fleet management and operational efficiency, including equipment sharing among branches, a customer care center, and consolidation of common functions.

The company is committed to the continual development of its employees, with new hires attending JumpSTART and job-related training within 90 days of hire. Employees enhanced their skills through approximately 825,000 hours of training in 2023.

The company's operations are subject to risks from global economic conditions, including inflation, increased interest rates, and supply chain constraints. Declines in construction and industrial activity can adversely impact revenues and profitability.

The company's substantial indebtedness requires significant cash flow for debt service and can constrain flexibility. There is also a risk of being unable to refinance indebtedness on favorable terms or at all.

The company faces risks related to security breaches, cybersecurity attacks, and the failure to protect personal information. Disruptions to IT systems could limit the ability to monitor operations and adjust to market conditions.

The company is the largest equipment rental company in the world, with a large and diverse fleet that allows it to serve large customers requiring substantial quantities and/or wide varieties of equipment.

The equipment rental industry is highly fragmented and competitive, with numerous small, independent businesses, regional competitors, and national and global companies. This may impact the company's ability to mitigate rental rate pressure.

The company has a national account sales force dedicated to establishing and expanding relationships with large companies, offering consistent service, a wide equipment selection, and a single point of contact.

The company has a dedicated team focused on reducing waste in operational processes, including condensing the cycle time for preparing equipment for rent, optimizing resources for delivery and pickup, and improving repair and maintenance operations.

Each branch within a region can access equipment located elsewhere in the region, increasing equipment utilization and allowing for more disciplined capital spending.

The company has a Customer Care Center in Charlotte, North Carolina that handles customer service telephone calls, providing a more uniform experience and freeing up branch employee time.

The company utilizes a proprietary software application, Total Control, which provides key customers with a single in-house software application that enables them to monitor and manage all their equipment needs.

Customers can check equipment availability and pricing, and reserve equipment online, 24/7, through the company's online rental platform (UROne).

The company has an in-house team of information technology specialists that supports its operations, facilitating rapid and informed decisions and the ability to respond quickly to changing market conditions.

The Board of Directors authorized a $1.5 billion share repurchase program in January 2024, following the completion of a previous $1.25 billion program. This indicates a focus on returning capital to shareholders.

The company initiated its first-ever quarterly dividend program in January 2023, demonstrating a commitment to returning value to shareholders through regular cash distributions.

The company continues to pursue strategic acquisitions to expand its core equipment rental business, indicating a focus on growth through capital investment.

The company has announced environmental and social goals, including a greenhouse gas intensity reduction goal, and is working to provide more low- and zero-emissions equipment and tools to customers.

The company believes an inclusive and diverse team is key to its success, and it has disclosed an aspirational goal to increase the percentage of racially or gender diverse employees in sales and management roles.

The company has a comprehensive wellness program, Live Well, Safe & Healthy, that encourages healthy behaviors and aims to raise morale, productivity, and overall employee engagement.

The company's business is affected by economic conditions in the U.S. and globally, as well as by the cyclical nature of the construction and industrial industries.

Demand for the company's services is sensitive to the level of exploration, development, and production activity of oil and natural gas companies, and fluctuations in oil and natural gas prices can impact this demand.

Potential climate change regulation, including a potential carbon tax, could adversely affect the level of exploration, development, and production activity of certain customers and the demand for the company's services and products.